Ms. Kim Shacklett is Senior Vice President, Sales & Customer Success for MSC. In this role, she has responsibility for the company’s U.S. & Class C Solutions Group (CCSG) sales teams which include field, telesales and inside operational centers of excellence (Customer Care Operations, Commercial Operations and CCSG Operations).
Kim has over 30 years of metalworking experience and joined MSC in 2006 with the acquisition of J&L Industrial Supply, where she helped lead the acquisition integration. Throughout her tenure at MSC, she led the company’s industry-leading metalworking business with annual revenue in excess of $1 billion, grew a best-in-class telesales organization and implemented a successful contact management strategy that leveraged various advanced technologies. She has also played a leadership role in driving MSC’s vending strategy and program and applying technology to help customers better manage their inventories through smart inventory management solutions. Kim most recently served as Interim Vice President, Sales & Customer Success.
Kim earned a bachelor’s degree in business from Central Michigan University.